A Personal Agent, or PA, is the main contact for customers at the Brokerage. Their job is to work with individuals to identify what supports they need and will assist in finding a way to meet these needs. In order to do this, they will work with the customer and any key people in the customer’s life to develop a Individual Support Plan, or ISP. The customer decides the best way to spend their money and who will be supporting them to reach these goals. The PA will help their customers find providers and agencies to interview, connect with community resources, offer advice about effective ways to spend plan dollars, and stride to insure that they are satisfied with the people they hire, and any other supports they purchase.
