Provider Questions - Creative Supports, Inc.

How do I become a Personal Support Worker (PSW)?

If you want to become a provider supporting I/DD individuals who receive services from the brokerage, the first step is to read through the PSW Information Packet to ensure you understand the job duties and requirements. This is informational packet is also located at our Medford and Grants Pass Offices. Once you have read through this packet and feel that you meet the job requirements, you will print out and complete the PSW Application Packet and submit forms to the appropriate entities. You will need to have an approved Criminal History Check, be issued a SPD Provider ID number from ODDS, and be connected with the state’s billing system, Public Partnerships, LLC. before working as a PSW.

Personal Support Worker Information Packet
PSW application packet 3-2025
Request for Criminal History Background Check
(In order for the background check to process, you will need to drop off at the CSI office a copy of a valid government issued ID front and back.)
Solicitud de Verificación de Antecedentes Penales
(Para que se procese la verificación de antecedentes, deberá entregar en la oficina de CSI una copia de una identificación válida emitida por el gobierno por delante y por detrás).
Trabajador de Apoyo Personal Paquete de Información
Trabajador de apoyo personal Paquete de Solicitud

Oregon Home Care Commission

What if I am already registered through ODDS as a PSW, and I want to work for an individual at Creative Supports, Inc.?

Because PSWs can work with individuals across the state of Oregon, you many have already been issued an SPD Provider ID number from ODDS. Creative Supports will still need you to complete a PSW Transfer Packet. This will allow our office to be able to confirm your Criminal History Check approval and your approved to work status, and allow us in assisting you with ensuring you are connected and properly set up with Public Partnerships, LLC.

Personal Support Worker Transferring into Brokerage Packet
If you are already approved as a Personal Support Worker through ODDS, but you are interested in working with an individual at Creative Supports, Inc., above is a link to the PSW Transfer Packet. This packet only applies if you have an active SPD Provider ID number and an approved Criminal History Check through ODDS.
Request for Criminal History Background Check
(In order for the background check to process, you will need to drop off at the CSI office a copy of a valid government issued ID front and back.)
Solicitud de Verificación de Antecedentes Penales
(Para que se procese la verificación de antecedentes, deberá entregar en la oficina de CSI una copia de una identificación válida emitida por el gobierno por delante y por detrás).
Trabajador de Apoyo Personal Paquete de Transferencia a Agencia de Servicios
Si ya está aprobado como trabajador de apoyo personal a través de ODDS, pero está interesado en trabajar con una persona en Creative Supports, Inc., a continuación esta al paquete de transferencia de PSW. Este paquete solo se aplica si tiene un número de identificación de proveedor SPD activo y una verificación de antecedentes penales aprobada a través de ODDS.

How do I become a PSW Job Coach

When will I get paid?

If your time sheet is submitted by the 1st of the month and needs no additional corrections, you can expect to be paid in approximately two weeks. Take a look at the ODDS State Payroll Calendar below for specifics around submission due dates and payment dates. If you would like to receive ongoing text reminders of when eXPRS time sheets are due, text PSWpay to 787753. It is important to note that if your time sheet needs corrections and the time sheet is not corrected in a timely manner, that your payment may be delayed.

How do I enter my own time sheets into eXPRS?

What are my Resources?

What if my contact information changes?

You will need to ensure that your contact information is up-to-date with our office, with eXPRS/ODDS, and with Public Partnerships, LLC. There are two forms that need to be submitted so that your contact information is updated, listed below.

Formulario de Cambio de Información
PSW Contact Information Form
This form will need to be turned into our office.
PSW Formulario de Contacto
Este formulario deberá ser entregado a nuestra oficina.
PSW or Independent Provider Change of Information Form

This form will need to be submitted to ODDS.

Este formulario deberá enviarse a ODDS.

What constitutes a completed time sheet?

If I submit 4 time sheets at one time, how many progress notes do I need to write?

If I forget to do a progress note on one time sheet, but I did them on previous ones, will I still be paid?

What if the supports I provide are exactly the same every day of the year? Do I need to write a progress note with each time sheet? Can it say the exact same thing each time?

The progress note should include a summary of the types of support you provided to the individual during that time period, and the individuals’ progress towards their goal. One progress note must be included for every month of service being recorded. It is perfectly fine to re-list the same supports every month as long as those supports were actually provided in the month you are claiming services for. Writing a progress note that only indicates supports provided to one specific event during that time period is not sufficient in Medicaid standards.

Personal Support Worker (PSW) Guide to Progress Notes