What rights and responsibilities do I have?
Rights:
As an individual receiving our services, we must inform you, designated representative or guardian annually of your Notification of Rights.
Receive a Notification of Planned Action (NOPA) any time a person receiving DD funded services when a decision to deny, reduce, suspend or terminate services has been made.
To file a complaint when you are unhappy with something about your services, supports or programs, an assessment or other processes or the people who are providing these services. You may make a complaint to your service provider,Personal Agent or other program representative/designee or to the Department. You may have someone help you make a complaint either orally or in writing.
Responsibilities:
You have a responsibility to maintain communication with your Personal Agent at Creative Support, Inc. Your Personal Agent and you will decided how often contact will need to occur.
You have a responsibility to actively participate in the planning, implementation, and monitoring of your Individual Support Plan (ISP) or Annual Plan.
You have a responsibility to ensure that you sign and return paperwork in a timely manner.